常见问题分类

Opening an Account

1 How to open an account? What is the account opening process? How about opening a real account? How to establish a true storehouse? How to open a true storehouse? How to register a virtual account? How to open a virtual account? How to open an expert account? How to open a standard account? How to open a mini account?

2 How many accounts can I open? How many accounts can one person open? Can I open another account? Can I open an expert account after opening a standard account?

3 Is transfer of account allowed between two accounts? Can the money in one account be transferred to another account? Is transfer of account allowed between more than two accounts?

4 As my transaction is CFD-based, if I also want to trade options, do I have to apply for another account? Can one account trade margins and options at the same time?

5 How long will it take to open an account? How long will it take to establish an accounting number? Is the process troublesome or complicated? How long should I wait to receive an accounting number after I open an account?

6 How can I open a transaction after the account is generated? When can I make a deal after I finish opening an account? How can I deposit after I finish opening an account? What should I do after I finish opening an account?

7 How to log in the “Client’s Office”? How to log in the “Trading Office”? How to log in the “backoffice”? How to log in the “Client’s Backend”? How to log in the website?

8 How to upload data? How to submit data? How to send the data to you? What else should I do after I finish opening an account? What else should I submit after finishing opening an account?

9 How to read my information? How could I know that my information has been uploaded completely?

10 What should I do when “Unapproved” happens? How could I pass the audits?

11 What should I do if I resubmit the information, and still in the status of “Unapproved” 12 hours later?

12 What else should I do after “Approved”? Does “Approved” mean I could enter the trading? Could I enter trading soon after finishing submitting the information?

13 What would happen if the client never submits the information or uploads data?

14 I just registered, but after several minutes I still did not receive the “Registration Succeeded” E-mail or any text message on the mobile. What should I do?

15 How many accounts can one single e-mail address register? Can one mailbox register more than one accounts?

16 If I forget the password of my mailbox, will it affect the daily usage?

17 Why cannot I log in the “Client’s Office” even after I receive the e-mail and text message of “registration succeeded”

18 Why cannot I log in your trading software by the trading accounting number and password I receive in the e-mail

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账户使用类

1.What are differences in utilization of mini account, standard account and expert account? What are differences in utilization of different accounts?

2.What are differences in detailed transaction rules and regulation in mini account, standard account and expert account?

3.Is there the possibility that one person open different accounts? Can one person own mini account and standard account or expert account at one time?

4.Is the deposit required if real account is opened? Is the deposit immediately required after the real account is opened?

5.Does the model account have the limited utilization period? Is there any possibility that the model account couldn’t login suddenly?

6.How can I find the account type which is most suitable for my operation habits through experience? How can I know which kind of account suit me best?

7.Is email utilized in the logging process of transaction software ? How the different accounts loin into software?

8. What can I do if the transaction account is forgotten? Is the transaction account required to be kept in mind? Is there any possibility to find back transaction account?

9.Is there any possibility that the model account is upgraded to real account?

10. How can I verify that my obtained account is real account but not model account?

11.Can the account be cancelled? Can the account be closed? Can it be deleted if it is not required?

12.Can the account be transferred for utilization undertaken by others? Is there any risk if my own account is utilized by others?

13.What can I do if I couldn’t login into Client Office suddenly? What can I do if I couldn’t login into Client Office?

14.Is there any security question required to be noticed in daily utilization? Is the utilization of account unsafe?

15.Is there any note required to be noticed in the process of account utilization? Is there any question required to be noticed in the process of account utilization?

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交易规则类

1.Minimum and maximum transaction quantity: How much is the minimum transaction? How much is the maximum transaction? Can 0.01 be transacted?

2. How much is the minimum lever? How much is the maximum lever? Is 500-time lever supported? Is 400-time lever supported?

3.3. How can client know own lever times? How can client know own lever quantity? How can I observe my lever?

4.Spread? Spread of various account? How much is the gold spread? How much is the silver spread? How much is Euro spread?

5.Position minimum margin? How much is the left margin for forcible liquidation? How much is the left advance payment for forcible liquidation?

6.Forcible liquidation rules? Which order can be firstly liquidated during forcible liquidation? Will all orders be forcibly liquidated?

7.How to avoid forcible liquidation? How to prevent forcible liquidation? Can we avoid forcible liquidation?

8.The fund in my transaction software is red, why? The margin warning is indicated after my loss is increased, why?

9.Is transaction spread fixed or floating? Is the platform spread fixed? Can platform spread be expanded?

10.Can I reduce my spread? How can I benefit from lower spread? I feel the spread is still high, what can I do?

11.What are restrictions in daily transaction? Is there any limitation on position opening? Is their any transaction prohibited on the platform?

12.Can we receive stable earnings by engaging in the two illegal transaction measures described in 11? Can we benefit from the platform by these illegal measures?

13.Now that illegal transaction can not lead to profits, why do you strictly prohibit the illegal measure?

14. I do not conduct the above illegal transaction behavior, May I be defined wrong?

15.Can illegal transaction be defined as related individual? Am I responsible for illegal transaction of my friend? Is the agent responsible for the illegal transaction of the client?

16.Product trading hours: When is the product suspended? When can the product be traded?

17.Can we transact every other week? Is there any restriction on the longest liquidation time on transaction order? Will transaction order be invalid?

18.Can additional risk be generated if transaction is conducted every other week or position lasts through holidays?

19.What factors can affect transaction results? Is transaction result related to lever or account type?

20.How to calculate used margin? Do different transaction products have the same used margin?

21.Will additional cost be generated if the transaction is positioned every other day? Will it affect profit or loss?

22.How to calculate crossed foreign exchange gains and losses? I can not calculate crossed foreign exchange gains and losses.

23.Can I log in on multiple transaction software at the same time? Can I transact by using different transaction software at the same time? Are the transaction results the same on different transaction software?

24.How can we quickly understand all trading rules? There are too many trading rules that we do not understand.

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资金存取类

1.Where funds can be deposited and withdrawn? Why we can not find in the website where to have fund put in and take out?

2.When attentions are there in putting in fund? How to put in funds?

3.The time that funds put in will arrive in the account? How long it will take before there is money to use in the account after putting in funds? How long it will take for funds put in to arrive in the account?

4.How long will it take to withdraw money after successfully putting in funds?

5.Can we put in funds after registration? Is there any other work to do before putting in funds?

6.Is there any amount limitation for putting in funds? How much you can put in at minimum? How much you can put in at maximum?

7.Why failure is displayed all the time when money put in is not beyond the limit? Why is putting in money not accepted all the time?

8.Can you use a bank card or money account of somebody else to put in funds?

9.Which currencies do putting in money through telegraphic transfer support? Can you use Australian dollar for telegraphic transfer? Can you use Canadian dollar for telegraphic transfer? Can you use HK dollar for telegraphic transfer?

10.Can money put in, withdrawn with credit card return to credit card?

11.When I was in China or India, why did the banks always refuse my application for telegraphic transfer for putting in funds?

12.What formalities are there for taking out funds? Can money be withdrawn subject to permission? Can money be withdrawn subject to submission of an application form?

13.Why there is always a prompt “withdraw money after perfecting your personal information” when I apply for withdrawing money”?

14.Can I cancel when there is a withdrawal amount error? When I click withdrawal unintentionally, can I cancel the withdrawal application this time?

15.Are there limits for withdrawal amount and times? How much can you withdraw at minimum? How much can you withdraw at maximum?

16.For a same sum of withdrawal, can it be injected into two beneficiary accounts? Can two bank cards be used alternately to withdraw money?

17.The bank card I bound previously for withdrawing money can no longer be used continuously, can I withdraw money from another bank card?

18.My telegraphic transfer money withdrawal bank refused to put in funds for me? The bank needs me to provide certificate before money can be withdrawn?

19.What if the amount received from withdrawal is not consistent with the account amount I applied? What if the money received is less than or higher than the amount of withdrawal I applied?

20.After I apply for withdrawal, I still receive no money after one hour?

21.What do I need to do before sending withdrawal application? What attentions are there after withdrawal application?

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密码隐私类

1.Which password shall be utilized when I login into Client Office and Transaction Software?

2.What can I do to avoid forgetting my password? If I forget my password after registration, what can I do?

3.What can I do if the password is forgotten? How to find back my password? How to find back the password? How to reset the password?

4.What can I do if I forget the email password and account password together at the same time?

5.If I’m not willing to reset my password, do your working personnel have the right to reset my password directly?

6.Could I tell my password of others? Could I tell my password of my relatives and friends? If my password is told of others, what is the worst result?

7.Is there any possibility of leakage of my password? Is there any possibility that my password is intercepted by other? Is there any possibility of insecurity of my password?

8.Is there any possibility that security factors are incurred by upload of my bank card?

9.Is there any possibility that my submitted documents are utilized for other purposes? Is there any possibility that my filled information will be leaked? Is there any possibility that my telephone number and basic information will be leaked to numerous people?

10.Could the false name, telephone number, email or other information be provided out of the consideration of protection of individual privacy?

11.What can I do if I couldn’t provide the proof of residence? What is proof of residence? Why should I provide the proof of residence?

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公司信息类

1.Where is your company headquartered? What is the nature of your company? What is the basic information of your company?

2.Is your company a self-regulatory organization or a corporation bound by financial rules and regulations? Does your company have supervision?

3.What is the difference between a company under supervision and one without supervision? Can supervision guarantee my interests?

4.What is your relationship with investors? Is your company a rival of investors? Do you benefit from your clients’ loss?

5.which site of business operation in the world can I visit? Can I make on-site consultation in your office?

6.If I want to communicate with your company face to face, but I cannot take time out to go to your company, can you come over to my place?

7.Can I take part in the exhibition or activity you arrange?

8.Where is your company positioned? Does your company fit all clients and agencies?

9.If I don’t receive your invitation, does it mean I’m not respected by your company?

10.What is the biggest advantage of transacting with Tri? Why should I choose Tri rather than other foreign exchange dealers?

11.Why is the spread of Tri different from my other transaction platform? Why does the shutdown time differ from my other transaction platform?

12.Why doesn’t Tri provide the commodity we want transact? What kinds of commodities does Tri provide?

13.Will your staffs open and close an order for clients on their own?

14.I want to transact in Tri, but I see some negative news about Tri? Someone suggest me not investing in Tri? Some websites online or brokers always attack Tri?

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代理合作类

1.What’s the function of Tri agent? How does Tri agent work?

2.How to become an agent? How to apply an agent? How to be an agent?

3.Are there basic requirements for agent? What kind of agent application can be adopted?

4.Does an agent have business volume requirements? Does agent have income capital requirement?

5.Why does Tri have requirements for individuals while other foreign exchange dealers have no requirements?

6.Which basic securities are provided for Tri agent? Does Tri agent have developing potentiality? Does Tri agent have advantages?

7.Are Tri commissions irregular? Does the return commission condition of other agents precede to me?

8.Tri has lower return commission than that the platform I represent at present; will my commission volume become smaller? Does the higher singular return commission mean more commission?

9.Can agents help clients in transaction? Can agents share profit of clients?

10.Does agent have right to prevent clients’ withdrawal? Do my clients always belong to me?

11. I am an agent who is engaged in business development, but I can hardly make maintenance after opening an account. Am I suitable to become an agent of Tri?

12.I want to become a Tri agent, but I am short of profession. What should I do?

13.I want to establish a financial company, but I have no capital and successful model, what should I do?

14.What is white label? What’s the difference between white label and agent?

15.Can I become market-maker through the cooperation model of white label or make trade clearing through self-seeking bank.

16.I have a mass of clients and successful model, but how can I establish a company with qualification of foreign exchange security?

17.Is white label better than agency model? What’s the difference between white label and agency? Should I become white label or agent?

18.I want to become an agent, but how can I deeply understand Tri?

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赠金活动类

1.What is bonus? Is bonus that sending funds? Is bonus useful for us?

2.what type of bonus activity does Tri provide? Will bonus activities always last?

3.Should I apply for bonus? Should I participate in the activities of what type of bonus?

4.What requirements of first deposit bonus? “First deposit bonus” needs to apply before they can attend?

5.Did it reach the application requirements of “active trading bonus”, but can promptly forget apply for a replacement?

6.Will “Success sharing bonus” result my disadvantage? will it result my insecure account?

7.Can I take all of the above bonus activity?

8.Can I not participate in bonus activities?

9.When will “First Deposit bonus” expire or fail?

10.Can participate in the “first deposit bonus” many times? Does the judgment object of first deposit bonus is based on customer or trading account?

11.I would like to always get “first deposit bonus “, so I used another person’s identity to open an account, can the bonus be obtained?

12.In order to get more grants, thereby increasing their transaction volume?

13.Which way of inject funds can get bonus? Does bonus have upper limit?

14.Last week, part of the bonus transformed into balance, but my account appeared some of the losses, can I extract bonus?

15.In addition to bonus activities referred to above, will there be other bonus activities?

16.In addition to bonus activities, are there other forms of activities?

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服务支持类

1.1. What kinds of service can Tri provide? Will Tri provide services for me? And when will Tri provide service for me?

2.who can offer service for our clients?

3.If I am not your client yet, can I get the service?

4.What ways can the online service support? Where does online service reach?

5.How many languages can be used during telephone consultative? Can the staff in Tri communicate with you in telephone?

6.Should I accept the online staff’s advice of asking me to change my way of consulting?

7.If I came up with some problems, I should firstly turn to service centre, online service, my client manager or the account-fixing stuff?

8.How to deal with the rude treatment? What should I do if I get the unsatisfactory answer?

9.If you complain or require changing the staff, is it possible that your benefit will be damaged?

10.Can we ask the staff the questions that are irrelevant to your work?

11.Besides the questions about transactions and account, what if I want to know more helpful information?

12.What should I do if the online service is unavailable during the consultative? Why is the online service offline at some moment?

13.Can we consult in holidays or the weekends? Can we consult after the transactions has finished?

14.How to avoid conflict during the service?

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